At Fearless Fashion House, we are committed to ensuring your complete satisfaction with every purchase. Our returns and exchanges policy reflects the same attention to detail and premium service that defines our collections.
RETURN & EXCHANGE WINDOW
We accept returns and exchanges for eligible items within 15 days of the delivery date. All returned items must be in their original condition: unworn, unwashed, with original tags attached, and in the original packaging.
HOW TO INITIATE A RETURN OR EXCHANGE
Step 1: Submit Your Request
To begin the return or exchange process, please contact our customer service team using the template below. Send your completed request to [email protected].
RETURN/EXCHANGE REQUEST TEMPLATE
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Fearless Fashion House Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for (specific item)]
Contact Phone Number: [Your Phone Number]
I confirm that the item(s) are in original condition with tags attached and packaging intact.
Thank you,
[Your Full Name]
Step 2: Receive Authorization & Instructions
Within 1-2 business days, our customer service team will respond with a Return Authorization Number and detailed instructions for returning your item(s).
Step 3: Ship Your Return
Package your items securely, include the original packing slip or order confirmation, and ship to the address provided in your return instructions. We recommend using a trackable shipping service.
Step 4: Processing
Once we receive your return, please allow 3-5 business days for inspection and processing.
REFUND INFORMATION
Refund Timeline
- Credit Card/PayPal Payments: Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return.
- Bank Transfer Times: Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times.
Shipping Costs
The original shipping fee is non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.
NON-RETURNABLE ITEMS
To maintain the integrity of our premium collections, the following items cannot be returned or exchanged:
- Final Sale Items: Any merchandise marked as “Final Sale” at the time of purchase
- Intimate Apparel: For hygiene reasons, certain intimate items may not be returnable
- Personalized or Custom Items: Products that have been altered or customized specifically for you
- Damaged Items: Products that show signs of wear, damage, or have been altered from their original condition
- Items Without Original Tags/Packaging: Products returned without original tags, labels, or packaging
EXCHANGES
We gladly offer exchanges for size or color within the same product, subject to availability. If your preferred exchange item is not available, we will process a refund to your original payment method.
INTERNATIONAL RETURNS
As we serve customers globally (excluding select Asian countries and remote locations), international returns may be subject to additional shipping costs and customs fees, which are the responsibility of the customer.
QUESTIONS?
Our customer service team is dedicated to providing the same premium experience in resolving your inquiries as we do in crafting our collections.
Contact Us: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
Thank you for choosing Fearless Fashion House. We appreciate your business and are committed to ensuring your complete satisfaction with our premium apparel collections.